You will only need to add one more DNS record per website, to prove the ownership of the Crisp website (namely, the TXT DNS record containing crisp-website-id). You just need to repeat the setup process for each desired website. The Custom Email Domain feature can be used across multiple websites, using the same domain.
#Creating a domain reply email for gmail how to
How to use the same Custom Email Domain for multiple websites? If you do not receive any email, check the following troubleshooting section. Check that you receive the emails in your personal inbox.
send yourself a chat transcript or create a campaign targeting yourself. Try sending emails to yourself using Crisp, eg. Once the Custom Email Domain is active, you will see a green acknowledgement. If it rejects the changes, check all records have been added to your DNS manager This takes up to 20 secondsĬrisp will acknowledge or reject the domain change. Crisp will query your DNS records to ensure they are properly configured. Make sure not to alter (remove or edit) the DNS records you've configured, as this will cause issues with either receiving or sending emails via your Custom Email Domain. )Īdd the DNS records provided by Crisp, one by one.
)Ĭlick on Use this domain, then instructions will appearĬonnect on your DNS Manager (Cloudflare, Namecheap. In the field asking for the domain, enter your desired Custom Email Domain (eg. Scroll down, and open Advanced configuration, then select Custom Email Domain Go to Settings > Website Settings > Pick your website in the list This prevents Cloudflare from rewriting the DNS records. Ensure the cloud icon is grey (disabled) and not orange (enabled). If you are using Cloudflare DNS, make sure the "Cloudflare proxy"/ mode is disabled for all DNS records you added. As this Crisp tutorial is generic, please check the documentation for your own domain provider. The Custom Email Domain feature only requires you to add a few DNS entries to your domain name manager. Our support can help on this, but will not able to do the DNS setup for you. How to setup Custom Email Domain for my website?įirst, you will have to check that your Crisp website is subscribed to Crisp Unlimited ( see our plans)Ĭustomising Email Domain is technical, and if you are not familiar with DNS, we recommend asking a colleague. Or any other custom sub-domain (your choice!) We recommend the following options if not already in use on your domain: Thus, you will need to choose a sub-domain of, that you will dedicate to Crisp emails. running employee emails as if so, a Crisp custom email domain would conflict with your existing configuration. So, you cannot use the base domain, as it is already in use for your internal emails (eg. You are already using an email provider on like Gmail, our Outlook. Your company is named Acme, Inc., and runs It is not possible to use your main domain. You will have to consider that it is only possible to use on Crisp a subdomain. The Custom Email Domain you choose to use for Crisp is important, as it will be seen by your users. Your users see Crisp as fully integrated to your own branding (they have no way to see the Crisp brand in your communication). The Crisp brand won't be visible through email addresses. This means, less chance that your emails go to the spam folder. You get to manage your own mailing reputation from your own domain name. Your team can get some benefits from using a Custom Email Domain: Using the your own subdomain, your user can still directly reply to emails, and emails replies will be routed automatically to Crisp. With the custom domain feature, Crisp will send all emails with a your own subdomain like. This way, your it will make your customer support emails and campaigns memorable and easy to find with a branded custom domain.īy default, Crisp sends all emails to your customers with a hosted domain like like your company.on.crisp.email. The Custom Email Domain feature lets you use your own domain for emails sent by Crisp. Custom Email Domain is available in Crisp Unlimited, which comes with a ton of other handy features for your shared inbox. This guide explains you how Custom Email Domain works, and how to setup it. Also, your users will be able to reply to your emails directly to your domain. Custom Email Domain can be used to use your domain branding for all emails that Crisp sends to your users.
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